Privacy Policy | Frimley Hall Hotel & Spa

At Frimley Hall Hotel & Spa, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and utilize our services.

1. Information We Collect

We may collect various types of personal information, including but not limited to:

Contact Information: Name, email address, phone number, and postal address.
Payment Information: Credit/debit card details and billing information.
Booking Information: Details related to your reservations, including dates of stay and preferences.
Usage Data: Information about how you use our website and services.

2. How We Use Your Information

We use your personal information for several purposes, including:

To process and manage your bookings.
To communicate with you regarding your reservations and inquiries.
To improve our services and enhance user experience.
To send you promotional materials, newsletters, or other marketing communications (with your consent).

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that assist us in operating our website and providing services (e.g., payment processors).
Legal Authorities: If required by law or to protect our rights and the safety of our guests.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

You have certain rights regarding your personal information, including:

The right to access your information.
The right to request corrections to your information.
The right to request deletion of your data.
The right to withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our privacy practices.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Address: Frimley Hall Hotel & Spa
Lime Avenue, Off Portsmouth Road
Camberley, Surrey
GU15 2BG
United Kingdom